WooHoo NZ Tax Refunds Wins National Award

Claire Jones from WooHoo NZ Tax Refunds has been awarded the title of 2016 National Trainer of the Year in the recent Contact Centre Institute of New Zealand Awards. The annual awards recognise the efforts of professionals in the Contact Centre industry across New Zealand.

As WooHoo's Continuous Improvement Manager, Claire was one of three finalists in the National Trainer of the Year category and the only South Island award finalist.

WooHoo is the largest tax refund company in New Zealand with more Kiwi taxpayers on its database than anyone else. It has a Christchurch based team who service the entire country. The tax refund company was up against some big players in the awards category, and came out well ahead of other very well-known brands, such as Skinny Mobile and Xero. This shows the dedication and commitment of WooHoo to deliver excellent staff training and customer service.

Claire has helped develop the 'School of WooHoo', a two-week training programme for new staff, or 'Newhooers'. Technical tax knowledge is made easier to understand using fun and interactive training tools. The training is classroom and contact centre based. 'Newhooers' study the 'Book of WooHoo' with presentations and real examples. A buddy system allows 'Newhooers' to observe live phone calls and call centre enquiries before talking with customers.


WooHoo's Managing Director, Gabrielle Purchas, said it was a well-deserved win.

"Claire is very hard working and experienced and has put in place some excellent training for our diverse contact centre team. She's very deserving of this award."

Claire Jones accepting the award for National Trainer of the Year

Winner of the award, Claire Jones said,

"Winning the CCiNZ Trainer of the Year Award and having the 'School of WooHoo' programme recognised on a national level is amazing. I feel so proud of our graduating 'Newhooers', seeing them grow and develop, while providing outstanding service to our customers."


About the Contact Centre Institute of New Zealand: CCiNZ was established in 2009 to fill the need for a transparent and co-ordinated national body to support, educate and engage contact centre professionals in New Zealand. The annual awards recognise the efforts of contact centre staff from across New Zealand. www.ccinz.org.nz